Having a basic knowledge of call center software solutions helps when reading ads for work at home jobs for moms. It also helps to have a basic understanding of the types of equipment needed for certain telephone jobs. Call center software solutions may vary according to what type of call center job one is applying for, but here are a few basics that are routinely used in the industry:

Call Center Software Solutions:

Predictive Dialers ~ As one of the most commonly used call center software solutions, this is a term you will hear often when applying for work. Predictive dialers automatically dial telephone numbers for a caller. By attaching a headset to a computer, call center agents are able to focus solely on the call without having to select and dial numbers first. Telephone numbers are pre-loaded into the software system in batches according to certain demographics, which have been determined by the employer.

Call Tracking Software ~ Just as it sounds, call tracking software is used to track numbers dialed, time spent on the phone, etc. This remains one of the most popular call center software solutions because reports are generated by which business owners can track the success of a telephone campaign, as well as employee progress.

3rd Party Monitoring ~ Often call centers will use monitoring software in order to listen remotely to calls while in progress. Work at home jobs for moms do allow you to work at your own pace and on your own time, but for call center jobs requiring particular shifts and absolute customer courtesy, 3rd party monitoring is one of the most trusted call center software solutions used in assuring that employees are performing according to the company’s highest standards.

While this is but a tiny sampling of call center software solutions currently used, these give you an idea of some of the equipment call centers will employ in an effort to maintain professionalism while employing remote workers. Be aware that you may be asked to download certain software on your computer before being hired and that it is your responsibility to thoroughly research this equipment, as well as your computer’s compatibility before accepting a position.

Do you currently work at home in a call center position? If so, what other types of call center software solutions have you encountered?